Help & Support

Help & Support

We're here to help! Whether you have a question about your order, need assistance with a return, or just want to get in touch — our support team is ready to assist you.

Contact Us

You can reach us through any of the following channels:

  • Email: support@thefluxi.com
  • Phone: +1 850-481-8804
  • Address: 811 E 24th Plz, Panama City, Florida, US

Support Hours

Our support team is available during the following hours:

  • Monday – Friday: 9:00 AM – 5:00 PM CST
  • Saturday & Sunday: Closed
  • Federal Holidays: Closed

Emails received outside of business hours will be responded to on the next available business day, typically within 24–48 hours.

Common Topics

Order Issues

If you need to modify, cancel, or check the status of your order, please contact us as soon as possible with your order number. Orders can be modified or cancelled within 24 hours of placement.

Shipping & Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. If you haven't received tracking information within 2 business days of your order, please contact us.

Returns & Refunds

We accept returns within 30 days of delivery. To initiate a return, please email us with your order number and reason for return. Visit our Return & Refund Policy page for full details.

Payment Issues

If you experienced a payment failure or have a billing concern, please contact us with your order details and we'll resolve it promptly. Visit our Payment Policy page for more information.

 Damaged or Missing Items

If your order arrived damaged or an item is missing, please contact us within 48 hours of delivery with your order number and photos of the issue. We'll make it right!

Helpful Resources

You may also find answers in our other policy pages:

  • Frequently Asked Questions (FAQ) — Quick answers to common questions
  • Shipping Policy — Delivery times, carriers, and tracking info
  • Return & Refund Policy — How to return an item and get a refund
  • Payment Policy — Accepted payment methods and billing info
  • Privacy Policy — How we handle your personal information
  • Terms of Service — Our store's terms and conditions

Response Time

We aim to respond to all inquiries within 24–48 hours on business days. For urgent matters, we recommend calling us directly at +1 850-481-8804 during business hours.

Thank you for shopping with Thefluxi. We appreciate your trust and are always here to help! 😊