Shipping Policy
Shipping Policy
Last updated: August 15, 2026
At Thefluxi, we are committed to delivering your orders quickly and reliably. Please read our Shipping Policy carefully to understand how we handle shipping and delivery.
Shipping Destination
We currently ship to addresses within the United States only. We are working on expanding our shipping options internationally in the future.
Order Processing Time
All orders are processed on business days (Monday–Friday), excluding federal holidays.
- Orders placed before 3:00 PM CST are processed and shipped the same day
- Orders placed after 3:00 PM CST will be processed the next business day
- Orders placed on weekends or holidays will be processed the following business day
Please allow 1–2 business days for order handling before shipment.
Shipping Methods & Delivery Times
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 5–7 Business Days |
| Expedited Shipping | 2–3 Business Days |
| Overnight Shipping | 1 Business Day |
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location and carrier availability.
Shipping Costs
Shipping costs are calculated at checkout based on your order weight, dimensions, and delivery address. You will see the exact shipping cost before completing your purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website.
Please allow up to 24 hours for tracking information to be updated after you receive your shipping confirmation.
Shipping Carriers
We ship using trusted carriers including:
- USPS (United States Postal Service)
- UPS
- FedEx
The carrier used for your order will depend on your location and the shipping method selected at checkout.
Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to arrange re-shipment. Additional shipping charges may apply.
Please ensure your shipping address is accurate and complete before placing your order. Thefluxi is not responsible for packages delivered to an incorrect address provided by the customer.
Lost or Stolen Packages
If your tracking information shows your package as delivered but you have not received it, please:
- Check around your delivery location (porch, mailbox, neighbor)
- Wait 24 hours as packages are sometimes marked delivered early
- Contact your local post office or carrier
- Contact us at support@thefluxi.com if the issue is not resolved
Thefluxi is not responsible for packages that are lost or stolen after confirmed delivery.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damaged item and packaging. We will work to resolve the issue promptly.
Contact Us
If you have any questions about our Shipping Policy, please reach out to us:
- Email: support@thefluxi.com
- Phone: +1 850-481-8804
- Address: 811 E 24th Plz, Panama City, Florida, US