Payment Policy
Payment Policy
At Thefluxi, we strive to make your shopping experience as smooth and secure as possible. Please read our Payment Policy carefully before placing an order.
Accepted Payment Methods
We accept the following payment methods:
- Credit Cards: Visa, Mastercard, American Express, Discover
- Debit Cards: All major debit cards with a Visa or Mastercard logo
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
Currency
All transactions are processed in US Dollars (USD). If you are paying with a non-USD card, your bank may apply a currency conversion fee. Thefluxi is not responsible for any additional charges applied by your bank or payment provider.
Payment Security
Your payment security is our top priority. Our store is powered by Shopify, which uses industry-standard SSL (Secure Socket Layer) encryption to protect your payment information. We do not store your full credit card details on our servers.
All payments are processed through secure, PCI-DSS compliant payment gateways.
Order Authorization
When you place an order, your payment method will be authorized and charged at the time of purchase. If your payment is declined, your order will not be processed. Please ensure your billing information is accurate and up to date.
Billing Information
You must provide accurate and complete billing information when placing an order, including:
- Full name
- Billing address
- Valid payment method details
Providing false or inaccurate billing information may result in order cancellation.
Failed Payments
If your payment fails, please:
- Double-check your card details and billing address
- Ensure your card has sufficient funds
- Contact your bank to confirm there are no restrictions on your card
- Try an alternative payment method
- Contact us at support@thefluxi.com if the issue persists
Fraud Prevention
To protect our customers and our business, we reserve the right to cancel any order that we suspect involves fraudulent activity. If your order is cancelled due to suspected fraud, you will be notified and any charges will be refunded.
Taxes
Applicable sales taxes will be calculated and added to your order total at checkout, based on your shipping address and local tax regulations.
Refunds
Approved refunds will be credited back to your original payment method within 5–7 business days. Please refer to our Return & Refund Policy for full details on eligibility and the refund process.
Contact Us
If you have any questions about our Payment Policy, please don't hesitate to reach out:
- Email: support@thefluxi.com
- Phone: +1 850-481-8804
- Address: 811 E 24th Plz, Panama City, Florida, US