Track Order

Track Your Order

Want to know where your order is? We've got you covered! Follow the steps below to track your order in real time.

How to Track Your Order

  1. After your order is shipped, you will receive a shipping confirmation email from us
  2. The email will contain your tracking number and a link to the carrier's tracking page
  3. Click the tracking link or visit the carrier's website and enter your tracking number
  4. You'll be able to see the real-time status and estimated delivery date of your package

Please allow up to 24 hours after receiving your shipping confirmation for tracking information to be updated.

Shipping Carriers We Use

Depending on your location and shipping method, your order may be shipped via:

Estimated Delivery Times

  • Standard Shipping: 5–7 Business Days
  • Expedited Shipping: 2–3 Business Days
  • Overnight Shipping: 1 Business Day

Delivery times are estimates and may vary depending on your location and carrier availability.

Didn't Receive a Tracking Email?

If you haven't received a shipping confirmation email within 2 business days of placing your order, please:

  • Check your spam or junk folder
  • Make sure the email address on your order is correct
  • Contact us at support@thefluxi.com with your order number

Package Shows Delivered But Not Received?

If your tracking shows "Delivered" but you haven't received your package, please:

  1. Check around your delivery location (porch, mailbox, with a neighbor)
  2. Wait 24 hours as packages are sometimes marked delivered early
  3. Contact your local post office or carrier with your tracking number
  4. If still unresolved, contact us at support@thefluxi.com

Need Help?

Our support team is happy to assist you with any tracking or delivery concerns.

  • Email: support@thefluxi.com
  • Phone: +1 850-481-8804
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST