Return & Refund Policy

Return & Refund Policy

At Thefluxi, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help. Please read our return and refund policy carefully.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

  • Item must be unused and in the same condition that you received it
  • Item must be in its original packaging
  • Item must have the original tags attached (if applicable)
  • Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale
  • Downloadable or digital products
  • Gift cards
  • Items that have been used, damaged, or altered after delivery

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at support@thefluxi.com or call +1 850-481-8804 with your order number and reason for return
  2. Our team will review your request and respond within 1–2 business days
  3. Once approved, we will provide you with return instructions and a return shipping address
  4. Pack the item securely and ship it back to us

Note: Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days
  • Refunds will be credited to your original payment method
  • Please allow additional time for your bank or credit card company to process the refund

Late or Missing Refunds

If you haven't received your refund after 7 business days, please:

  1. Check your bank account again
  2. Contact your credit card company — it may take some time before your refund is officially posted
  3. Contact your bank, as there is often some processing time before a refund is posted
  4. If you've done all of the above and still have not received your refund, please contact us at support@thefluxi.com

Exchanges

We offer exchanges for items that are defective, damaged, or if you received the wrong item. If you need to exchange an item, please contact us within 30 days of delivery.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with:

  • Your order number
  • A description of the issue
  • Photos of the damaged or defective item

We will arrange a replacement or full refund at no additional cost to you.

Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us:

  • Email: support@thefluxi.com
  • Phone: +1 850-481-8804
  • Address: 811 E 24th Plz, Panama City, Florida, US