Response Time
Response Time
At Thefluxi, we value your time and are committed to responding to all inquiries as quickly as possible. Below you'll find our expected response times based on how you contact us.
Email Support
We typically respond to all email inquiries within 24–48 hours on business days (Monday–Friday). Emails received on weekends or holidays will be responded to on the next available business day.
Phone Support
+1 850-481-8804
Our phone support is available during the following hours:
- Monday – Friday: 9:00 AM – 5:00 PM CST
- Saturday & Sunday: Closed
- Federal Holidays: Closed
Order-Related Inquiries
For questions about an existing order, please have your order number ready when contacting us. We aim to resolve order-related issues within 1–2 business days.
Returns & Refunds
Return and refund requests are typically processed within 3–5 business days after we receive your inquiry and the returned item (if applicable).
General Inquiries
For general questions about our products, policies, or store, we aim to respond within 24 hours on business days.
Tips for a Faster Response
- Include your order number in your message (if applicable)
- Provide a clear description of your issue or question
- Attach any relevant photos or screenshots if needed
Contact Us
We're always happy to hear from you!
- Email: support@thefluxi.com
- Phone: +1 850-481-8804
- Address: 811 E 24th Plz, Panama City, Florida, US